FAQ
GENERAL
Q: What are the minimum and maximum selection of bet slips?
A: You can have a minimum of one (1) selection and a maximum of forty (40) selections.
Q: What are the minimum and maximum stakes I can place?
A: The minimum stake you can place on sports is N100, while there is no maximum stake, but it should not exceed the possible winnings on a bet slip.
Q: How do I open an account?
A: Visit https://betking.com and then click on the ‘Register’ button displayed in green at the top right corner of the screen and then follow the simple steps outlined there. You will be able to begin betting immediately you have funded your account after registering.
Q: How does the 225% Accumulator Bonus work?
A: It's simple. Only make sure you have at least 5 events that have minimum odds of 1.2 on your ticket and you qualify for a bonus on your potential win. If you have up to 40 events on your ticket with odds that are at least 1.2 then you can get 225% extra on top of your potential winning.
Q: How do I become a BetKing agent?
A: It's quick and easy. Simply click here to register and begin the process of becoming a certified Kingmaker.
Q: Does it cost any money to get registered on BetKing?
A: No. It is totally free to register.
Q: What is the lowest amount Agents and Online users can withdraw?
A: The lowest amount you can withdraw is N1000 as an Agent and Online user.
Q: In which currencies can I bet?
A: Currently, you can ONLY bet with the Nigerian Naira.
Q: Can I change my username?
A: No, you cannot. The username that you have chosen during the registration process cannot be changed once you have created your BetKing account. Take care to choose your best username.
Q: What is Live Betting?
A: Live Betting is an exciting form of wagering that allows you to place bets on events that are ongoing. The odds are dynamic and change in accordance with the course of the actual event, offering double excitement as you get to monitor the event during play.
Q: How do I place bets?
A: Before you can place bets, kindly fund your BetKing account. When you open a new account, your balance is ZERO [N0.0] so you need to fund it.
To fund your account, kindly login to your account, click on ‘my account’ and click on deposit to see the several ways on how to deposit. Once your account has been funded, you can go ahead to place bets.
Q: How do I search for my bets?
A: Before you can search for bets you have placed, you need to be logged in. Kindly follow the simple steps below to search for your bets;
Step 1: Log in to your account
Step 2: Click the 'My Account' icon on the top right corner of your screen
Step 3: Select 'Bet Search' on the left side of the page
Step 4: Click on 'outcome' to filter the status of your bets
Step 5: Filter the 'Date From' and 'Date To' to the period of the bet placed.
Step 6: Click on the proceed button to display your bets
Q: How to I play combination or system bet? What is the minimum stake?
A: A combination bet is a type of bet that allows you to select a number of possible outcomes on your ticket so that you are not at a complete loss if multiple games on your ticket are not winning.
Make sure that you are logged into your account with your username and password then you can follow the steps below;
Step 1: Select your sport of choice from the menu on the left side of the homepage. (football, for instance)
Step 2: Select tournament of your choice and click ‘Proceed’
Step 3: Choose the markets you wish to play and select the odds by clicking on them. Your selections will automatically be added to your betting slip on the right side of the page.
Step 4: Click on “Comb.Bet” below your selection
Step 5: Input the amount you wish to stake (Note that the minimum amount per COM is #5 based on the GRP selected/ticked)
Step 6: Click on ‘Proceed'
Step 7: A confirmation message will pop up on your screen. Click on ‘Confirm’
A message will be displayed to show that your bet has been successfully placed.
Q: How do I retrieve my Login Details?
A: To retrieve your password, please click on “Forgot Password” on the home page, next to the login area. on the next page, input your username and click next. The system will automatically generate a link which would be sent to your registered E-mail address. When you click on the link, you will get a prompt to reset your password immediately, Please, go ahead and reset your password to a preferred one you can easily remember.
If you have forgotten your username, please contact our Customer Services via mail: cs@betking.com or chat with us via the BetKing website.
Q: How to Change Password?
A: Login to your account, go to “My Account” section, click on the “Change Password” and follow the steps.
Q: Where do I find my User ID & Username?
A: Log on to https://betking.com with your username and password. You will find your Agent ID and username in the top right corner of the homepage.
Q: How do I update my personal details?
A: Please contact the customer support channel via cs@betking.com
Q: Can I open more than one account?
A: No. Multiple accounts are not allowed.
Q: Is there a different website for online users?
A: There is only one website for both online user and agent where you can directly switch to our mobile site or remain on the desktop site.
Q: What features does my BetKing account have?
A: Your BetKing account is a control panel that lets you make the most of our services. You need to be logged in to make deposits or withdrawals, place bets, and so on. Under "My Account" you can view your current balance, betting history, open bets and a list of all your account actions.
Q: Why am I seeing 'Invalid Coupon Code'?
A: The bet did not successfully register. The stake will be refunded.
VIRTUAL ONLINE JACKPOT
What jackpots are available?
We have two online jackpots, King Jackpot and Duke Jackpot.
The online jackpots are available on the mobile plus, App and the Desktop site.
How can I enter?
Every bet placed on any Virtual Football game, with a minimum stake amount of ₦50, earns you a Duke Jackpot ticket.
Every ₦1,000 staked on any Virtual Football game earns you a King Jackpot ticket
How much can I win from the King Duke jackpots?
The King Jackpot is a multi-winner prize draw, where ₦7,000,000 is shared with over 200 winners every week, based on the amount of jackpot tickets they have generated by meeting the eligible criteria.
The Duke Jackpot works a bit differently. As opposed to drawing on a particular prize point, this Jackpot draws every hour of the day. Whatever pot value the Jackpot has reached during that hour, the full amount is awarded to 1 lucky winner.
Can I win a jackpot if I play virtual games on the desktop application?
Yes, the online jackpots are available on the Mobile plus, App and Desktop site
Can I win the jackpot if I play virtual games in a shop?
Yes, the online jackpots are available on the Mobile plus, App and Desktop site.
Do cancelled or void bets count to win the jackpot?
No. Cancelled and voided bets are not eligible for the jackpot.
I've won a jackpot. What happens next?
Congratulations! You will be notified, and the jackpot amount will be credited to your account. You can withdraw the jackpot winnings anytime.
SRL & E-Sports
Q: Can SRL be pre-booked and bet like normal sports bet?
A: Yes, more fixtures will always be available within the week before Friday
Q: Can I cashout on SRL?
A: Yes, cashout is available just like normal sports bet
Q: Can I watch the live feeds of these matches?
A: No, there is no live feeds on SRL but you can follow your games via the Live bet page on BetKing website or by visiting https://sportcenter.sir.sportradar.com/simulated-reality.
Q: Where can I follow my bet live?
A: Yes, you can follow your games via the Live bet page on BetKing website or by visiting https://sportcenter.sir.sportradar.com/simulated-reality
Q: Are there Mid-week matches on SRL?
A: SRL matches are only played during weekends- Friday to Monday.
Q: Can I combine these matches with normal existing sports?
A: Yes, SRL can be combined with all other sports
Q: Where can I validate results on this SRL?
A: Results on SRL can be validated by visiting https://www.BetKing.com/sports/s/results or https://sportcenter.sir.sportradar.com/simulated-reality as stated on our sport rules page
Q: Are there any special bonus attach to this SRL?
A: Yes, the multiplier Bonus up to 225% also applies to SRL fixtures
Q: Where can I find statistics for the SRL matches?
A: Statistics on SRL can only be gotten for now by visiting https://sportcenter.sir.sportradar.com/simulated-reality
Q: Can I use my welcome bonus funds to place bets on Esports and SRL?
A: Yes, Just like normal sports bet
Q: Do SRL bets contribute to my wagering requirements on Welcome Bonus?
A: Yes, Esport and SRL tickets/bets count towards the bonus wagering requirement.
PAYMENT CATEGORY
Are there any fees when withdrawing?
A: No fees apply.
Q: Do I need to submit my ID before being able to withdraw?
A: We may request your ID (National ID, International Passport, Drivers License or any other national identification document), if it is required to verify your identity, age or if you have winnings above N400,000.
Q: Why do I need to submit my ID if I have winnings above N400,000?
A: Your ID card is required to enable us to process your withdrawal request in compliance with EFCC KYC (Know Your Customer) Policy.
Q: How to check the status of my withdrawal request?
A: You can check the status of your withdrawal request clicking on the withdrawal transaction from your “Transaction List”.
Q: What is the processing time for withdrawals?
A: All withdrawals from betting accounts will be subject to audit before being processed. Please allow up to 24 hours for your account to be credited or feedback to be provided.
Q: Are there any fees when depositing?
A: Bank charges may apply.
Q: What is OTP and how do I get it to complete my deposit?
A: The one-time password is a set of digits required to complete a card deposit transaction. The OTP is sent by your bank to your mobile number linked to your bank account.
Q: I am not getting my OTP?
A: You may have enabled the DND on your device and will need to disable this feature to get your OTP. However, if you do not have the DND feature disabled, kindly raise this issue with your bank.
Q: What is card Pan and CVV?
A: Your card pan is the 16-digit number on your card, while the CVV is your debit card security number.
Q: What do I do, I made a deposit and it's not reflecting?
A: if you were debited for this transaction, please contact the CS team via 02013307247/ 02017005581
Q: Can I use my international card to make a deposit?
A: Currently, international cards cannot be used on the BetKing website. Only Nigerian Debit Cards can be used on BetKing website.
Q: Where can I view information about my previous transactions?
A: This can be viewed by clicking your transaction list in your admin account. This records the transactions you have made previously such as your deposits or withdrawals and your account balances.
Q: How do I deposit money into my BetKing account?
A: We have various deposit options listed on our website to make it easier for our esteemed clients to choose from. Kindly visit our deposit page for more deposit options.
Q: Can I withdraw my money (initial deposit) back without placing bets?
A: You must place bets before your withdrawal can be authorized.
Q: Does BetKing offer bonuses?
A: Yes. BetKing offers a unique bonus on multiple bets.
Q: Can I fund my BetKing account using a 3rd party card detail?
A: No. Please use a debit card that belongs to you when funding your BetKing account, if you do not have a debit card, feel free to explore our other payment methods.
Withholding Tax
1. What is withholding tax?
Withholding tax is an advance income tax payment which is intended to bring taxpayers into the tax net. The Withholding tax for individuals is 5%.
2. Why can’t I withdraw the exact amount that I won/ all the money in my account?
The Federal Government has mandated all betting companies to deduct 5% Withholding tax on your net profit. To make sure you have enough funds to pay your tax at the end of the month. We set aside any potential tax when you withdraw. If at the end of the month, you owe less, we will issue a refund.
3. Where is my withholding tax being paid into as I have not given you, my TIN?
Your withholding tax is remitted to the LIRS (Lagos State Internal Revenue Service)
4. Why do I have to pay withholding tax?
This is a government-mandated tax by the Federal Government of Nigeria, applied to all net profits from winnings
5. Why was there a deduction of WHT?
Starting 1 October 2024, winnings from lotteries, gaming, reality shows, and similar activities will attract WHT of 5%. The Withholding Tax is mandatory for all individuals.
6. How often will the withholding tax be deducted?
WHT is deducted on a MTD (Month Till Date) basis when withdrawals are initiated.
7. Does BetKing get any part of the 5% tax?
No, BetKing doesn’t take a share. The full tax amount goes directly to the Federal Government.
8. Which games are affected by the 5% tax?
The tax applies to online winnings across all categories: Sports, Virtual (including jackpots), Casino, and Pick 11
9. Is the tax applied every time I withdraw?
Yes, the tax will be deducted monthly from your net profit from winnings and at each withdrawal.
10. Does the 5% tax apply to offline BetKing customers?
No, this tax only affects online customers.
11. Can BetKing pay the tax for me?
No, BetKing is required by law to deduct the tax but cannot pay it on your behalf.
12. What if I don’t have any net profit in a month?
No worries! The 5% tax only applies if you have net profit from winnings, so no tax will be deducted if there’s no profit.
13. Does the 5% tax apply to bonuses or free bets?
No, the tax is only charged on actual net profit from winnings and does not include bonuses or free bets.
14. Can I have a certificate for my tax deductions?
There is no certificate for Withholding Tax. You can always download the Withholding Tax history. To download, log in, click on the human icon at the top right-hand corner of the page, click on Withholding Tax, select the month, you will see a breakdown of your WHT at the end of the month. Click on download to get your withholding tax history.
15. What percentage is deducted as WHT?
5% is deducted on Withholding Tax.
16. How do you calculate my Withholding Tax?
It is based on your net profit from winnings, which are your total winnings minus your original stake.
Tax = (Total Winnings MTD – Total Stake MTD) * 0.05
BetKing Agents
How do I become a BetKing agent?
It's quick and easy. Simply click here to register and begin the process of becoming a Kingmaker.
What is the lowest amount Agents and Online users can withdraw?
The lowest amount you can withdraw is N1000 as an Agent and Online user.
Q: How do Agents' Commissions work?
A: The more events selected on a ticket the higher your commission.
The commission is on sales, so you earn each week.
The Sports Monthly Bonus will make sure when you have a high Staker that is only betting on one or two events in the case that he loses and your profit is high for the month that you will be rewarded with Bonus Commission.
Sports Commissions are paid every Monday.
Sports Bonus Commissions are paid the Monday after the last Sunday of every month.
Sports Weekly Commission.
Sports Commission is Based on Sales and is dependent on the number of events that occur on each ticket. The commission ranges from 1% to 30%
SPORTS CATEGORY
Q: How to place a bet in Sport?
A: To place a bet simply choose a sport type (Football, tennis, basketball, etc) from the menu located on the left side of the homepage, select Championships/Leagues, select events, click on the chosen odds and insert the stake you wish to bet on in the coupon in the right-hand menu, then confirm your bet.
You can place different kinds of bets: singles, multiples, and system (combined) bets.
Multiple bets may be placed by combining different sports: football, tennis, etc.
Q: The game has finished but my coupon is yet to be settled
A: After a game has finished, there is a working time needed to check the official results, to update the results and settle the bets.
Q: How long does it take for a bet to be settled?
A: Be assured that BetKing strives to settle all events as soon as we can. Nevertheless, in order for us to uphold the accuracy of the results we present to you, there may be cases where additional time is taken to seek official confirmation of results.
Q: What is Live betting?
A: Live Betting is an exciting form of wagering that allows placing bets on events that are ongoing at the same time when you are browsing the odds on BetKing’s website. The odds are dynamic and change in accordance with the course of the actual event, offering double excitement as you get to monitor the event during play.
Q: Can I cancel a bet?
A: No. A confirmed bet cannot be cancelled for any reason.
Q: How many events can I add to my bet slip?
A: The maximum number of events you can add to your bet slip is 40.
Q: What does halftime/full time mean?
A: Halftime/full time simply means you are predicting what the result of a game would be at halftime and what the outcome of the same game would be at the full time.
E.g.
Home/Home - Home team to lead at halftime and win the match.
Draw/Draw - The game to be level at halftime, and a draw at full time
Away/Home - The away team to lead at halftime, but the home team to win the match.
Q: What does correct score mean?
A: Correct Score means predicting the exact score of a match at the end of normal time.
Scores are quotes as "Home Team Score - Away Team Score".
E.g. Norwich City - Chelsea FC (Correct score) 1-1 (your choice)
You win only if the match ends in a 1-1 draw and lose if there is any other outcome.
Q: What does "double chance" mean?
A: Double chance allows you to cover two of the three possible outcomes in a football match with one bet.
- Home/Draw - This means the home team would either win or draw a match.
- Home/Away - This means that either the home team or the away team would win a match.
- Away/Draw- This means the away team would either win or draw a match.
Q: What is the Over/Under Rule:
A: Please note the following and apply them to your Over/Under bets.
Under 0.5 means less than 1 which is practically 0
Over 0.5 means at least 1 (minimum of 1)
Under 1.5 means less than 2
Over 1.5 means at least 2 (minimum of 2)
Under 2.5 means less than 3
Over 2.5 means at least 3 (minimum of 3)
Under 3.5 means less than 4
Over 3.5 means at least 4 (minimum of 4)
Under 4.5 means less than 5
Over 4.5 means at least 5 (minimum of 5)
Under 5.5 means less than 6
Over 5.5 means at least 6 (minimum of 6)
Under 6.5 means less than 7
Over 6.5 means at least 7 (minimum of 7)
ACCOUNT VERIFICATION
Q: I did not register with my actual phone number or I made a mistake while registering my phone number. How do I rectify this?
Log into your BetKing account and click on the profile icon to access your account information page. If your phone number is not already verified, you have an option of changing the phone number using the OTP sent to you via SMS
Q: I have entered my phone number, but I am yet to receive the OTP.
Confirm that the phone number you have requested to verify is correct. If it is, then you can resend the OTP from the verification page. We advise that you partially deactivate DND on your phone number.
Q: How do I deactivate DND on my Phone number?
You can deactivate DND fully or partially on your phone number; Text “Allow” to 2442 (Full Deactivation) OR Text “12” to 2442 (Partial Deactivation)
Q: I have an account registered with an agent in my area, do I have to verify my phone number again?
Yes, remember the purpose of the verification is to make sure your activities on our platform remain secure.
Q: I do not currently have a phone number. What do I do?
A valid phone number is required for you to register on our platform. We recommend obtaining and registering a phone number from any of the telecommunication service providers.
Q: I am not interested in registering or verifying my phone number. Can I ignore the process, and will I still have access to my online account?
You can verify your phone number at any time between now and the next 30 days. The process is seamless and beneficial to the security of your account. If your account is not verified after the timeframe, it will be locked.
Q: What are the benefits of verifying my phone number?
Some of the benefits include;
- An added layer of security on your BetKing Account
- Personalized promotional offers. This means we will be able to send your offers that are more suited to your interests
- Simplified password recovery
Q: Can I verify my account with more than one phone number?
No, only one phone number is required for verification.
Q: I attempted validating my phone number and I received the error message that the phone number has been verified on another account. What should I do?
A phone number can only be verified against one account. Our platform does not support one user operating multiple accounts.
Q: What if I have multiple accounts with the same phone number?
You can only verify one account with your phone number. Once one account is verified, the other accounts will be blocked.
Q: I noticed I cannot make deposits into my online account. Anytime I attempt to do so, I get a notification saying my account has been locked. What do I do?
An account may be locked if the phone number attached to it is already verified against a separate BetKing account or if the phone number attached to it is not verified within the verification timeline. Contact customer support for assistance.