Are there any fees when withdrawing?
No, it is free to withdraw.
- What is the minimum I can withdraw?
The minimum withdrawal amount per transaction is ₦1,000.
- What is the maximum I can withdraw?
The maximum withdrawal amount per transaction is ₦10,000,000.
- How do I withdraw?
To request a withdrawal, you'll need to be logged in.
- How long does it take to process withdrawals?
We process withdrawals instantly.
If you have not received your withdrawal straight away it may be because we need some more information from you. For example:
- Why am I still waiting for my withdrawal?
We're sorry if you have waited for your withdrawal.
Some of our customers have informed us of delays by their banks to credit funds. This appears to affect a small number of banks at busy periods such as weekends or public holidays. Unfortunately, such delays are out of our hands as your funds have left the BetKing platform. If this is the case with your selected bank, you may wait for 24 working hours for your bank account to reflect the withdrawn amount.
Some of our customers have also informed us of delays by their banks in sending payment notifications/alerts. Please endeavour to check your bank accounts to confirm credit of your withdrawal requests through your internet banking apps or any ATM cashpoint
If this is your first withdrawal, we'll need to complete some security checks on the bank details you provided.
If we've asked you to provide photo ID to verify your account, your withdrawal will show as 'pending' until we have received your identification document.
- How can I check the status of my withdrawal?
To check your withdrawal status, you'll need to be logged in.
- Why is my withdrawal status 'On Hold'?
Occasionally, our payment gateway provider may experience network issues that can cause withdrawals to get 'stuck' in the system. If this happens, we'll continue to try processing your withdrawal. If your withdrawal was not successful after 24 hours, your funds will be returned to your BetKing account where you can reinitiate the withdrawal request.
- Why was my withdrawal rejected?
We complete security checks on every withdrawal request before it can be approved and processed. If your withdrawal was rejected immediately, it will be for one or more of the following reasons:
If this was the case, we'll have sent you a message via SMS or email, and in My Account.
Occasionally, our payment gateway provider may experience network issues that can cause withdrawals to get 'stuck' in the system. If your withdrawal was not successful after 24 hours, it will be rejected, and the funds returned to your BetKing account for you to reinitiate the withdrawal request.
- Why have I been asked to provide photo ID?
We are required by law to verify the age and identity of our customers to comply with regulatory requirements and to protect the security of accounts. This process is called Know Your Customer (KYC).
We may ask to see a copy of your Valid ID to verify your age, identity, or if you are a winner.
- Can I withdraw my money without placing bets?
No, you must use your deposited amount to place bets before you can withdraw. This policy is in place to prevent money laundering and other unlawful financial transactions on our platform.
If you deposited an erroneous amount, for example ₦10,000 instead of ₦1,000, or you've changed your mind about gambling, please contact Customer Services for assistance.
- Do I need to provide photo ID every time I win?
No, you only need to verify your account once within the validity of your photo identification document. You will be required to upload a more recent Valid ID upon expiration of the old one.
- Can I request a withdrawal using a bank account that does not belong to me?
No, you can only save a bank account that belongs to you and the names linked to your saved bank account must be a match with the names registered on your account profile.